Terms of service

Welcome to Mohena. These terms of service (Terms) govern your access to and use of our website (www.mohena.in), services and products including fine jewellery purchases. By accessing our site or making a purchase, you agree to these terms.

Overview and Acceptance

This site is operated by Mohena jewellery, a premium brand specialising in handcrafted jewelry. Throughout these terms, “we”,”us”,and “our” refer to the team of Mohena Jewellery. Your use of the site or purchase of products constitutes your acceptance of these Terms, our privacy policy and any additional policies linked herein. These apply to all users, including browsers, buyers, and contributors.

Use of our service

You may use the site only for lawful purposes and in accordance with these Terms. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site without express written permission. We reserve the right to refuse service, terminate accounts, or remove content at our discretion.

Products and orders

All jewelry descriptions, images, and prices are as accurate as possible, but we reserve the right to correct errors. Orders are subject to availability and acceptance. Upon order placement, you receive an email confirmation; shipping occurs after payment verification.Custom orders may require additional terms provided at checkout.

Pricing and payment

Prices are in INR and exclude taxes, shipping, or duties unless stated. We accept major credit cards, UPI, net banking, and wallets via secure gateways. Full payment is required upfront. All sales are final unless specified under our return policy; no funds on custom or personalized items.

Shipping and delivery

We ship across India via trusted couriers. Standard delivery takes 5-10 business days; express options available. Risk of loss transfers to you upon delivery. International shipping may incur additional fee, borne by you. Track your order via the confirmation email link.

Warranties and disclaimers

Products carry a lifetime warranty against manufacturing defects, excluding normal wear, misuse, or alterations. jewelry is certified with BIS hallmark where applicable. The site and products are provided “as is” without warranties of merchantability or fitness for a particular. We disclaim liability for indirect damages.

Limitation of liability

To the fullest extent permitted by law, Mohena Jewellery is not liable for any indirect, incidental or consequential damage arising from Site use or product purchase. Total liability shall not exceed the purchase price of the product. Indian law governs these terms.

Intellectual property

All site content, designs, logos and images are owned by Mohena jewellery or licensors. You may not use trademarks without permission. User generated content grants us a royalty free license for promotional use.

User content and conduct

By submitting reviews or photos, you grant us perpetual rights to use them. You warrant content does not infringe third party rights.

PROHIBITED: abusive language, spam, or illegal content.

Governing Law and Dispute Resolution

These Terms are governed by Indian law, with exclusive jurisdiction. Disputes resolved via negotiation first, then arbitration under Arbitration and Conciliation Act, 1996.