Frequently Asked Questions
Everything you need to know about Mohena jewellery
Shipping is FREE across India on orders above ₹499. For orders below ₹499, a flat shipping fee of ₹99 applies. International shipping is 6–9% of order value, shown at checkout.
Most orders are dispatched within 48 hours. Personalized items need an extra 3–5 working days.
Metro cities: 2–4 business days. Other cities: 4–7 business days. Remote PIN codes: up to 10 business days.
Yes. Our courier partner sends confirmation messages prior to delivery. If unavailable, delivery is rescheduled for the next working day.
We offer a 15-day no questions-asked return on unused or unworn items. Personalized items are non-refundable unless defective.
Initiate through our website or care team. Pack securely — we arrange a free pickup. Remote areas: ship via India Post for a ₹70 reimbursement.
Exchanges allowed within the same 15-day window. New product ships after original is received at our warehouse.
Returned items are inspected within 2–3 working days. Refunds processed within 3–5 working days at purchase price.
We use 925 Sterling Silver, gold plated silver, and precious alloys depending on the design.
Yes. All pieces are tested for purity and quality to ensure authenticity and long-lasting beauty.
Yes. Our jewellery is skin-friendly and hypoallergenic, suitable for sensitive skin.
Yes! Every piece comes in elegant, premium packaging — perfect for gifting.
Store in a soft pouch, avoid water and chemicals, and clean gently with a soft cloth.