Support & Information

Frequently Asked Questions

Everything you need to know about Mohena jewellery


Shipping, Tracking & Delivery

Shipping is FREE across India on orders above ₹499. For orders below ₹499, a flat shipping fee of ₹99 applies. International shipping is 6–9% of order value, shown at checkout.

Most orders are dispatched within 48 hours. Personalized items need an extra 3–5 working days.

Metro cities: 2–4 business days. Other cities: 4–7 business days. Remote PIN codes: up to 10 business days.

Yes. Our courier partner sends confirmation messages prior to delivery. If unavailable, delivery is rescheduled for the next working day.

Return, Replacement & Exchange

We offer a 15-day no questions-asked return on unused or unworn items. Personalized items are non-refundable unless defective.

Initiate through our website or care team. Pack securely — we arrange a free pickup. Remote areas: ship via India Post for a ₹70 reimbursement.

Exchanges allowed within the same 15-day window. New product ships after original is received at our warehouse.

Returned items are inspected within 2–3 working days. Refunds processed within 3–5 working days at purchase price.

Product & Craftsmanship

We use 925 Sterling Silver, gold plated silver, and precious alloys depending on the design.

Yes. All pieces are tested for purity and quality to ensure authenticity and long-lasting beauty.

Yes. Our jewellery is skin-friendly and hypoallergenic, suitable for sensitive skin.

Gifting, Packaging & Care

Yes! Every piece comes in elegant, premium packaging — perfect for gifting.

Store in a soft pouch, avoid water and chemicals, and clean gently with a soft cloth.

Still have questions?

Our care team is here to help you with anything you need.

Contact Us