Privacy policy

 

At MOHENA, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, process, store, and safeguard your personal information, including how we use third-party services and AI-powered tools.

1. Information We Collect

We may collect the following types of information:

• Personal details (name, email, phone number, shipping & billing address)

• Payment information (processed securely via third-party gateways)

• Device and browsing information (IP address, browser type, cookies)

• Order history and customer support communications

2. How We Use Your Information

Your information is used to:

• Process and deliver orders

• Provide customer support

• Improve website performance and user experience

• Send order confirmations and updates

• Prevent fraud and ensure website security

3. Use of AI & Third-Party Services

MOHENA may use trusted third-party tools, including AI-powered technologies, for:

• Website analytics

• Customer service automation

• Fraud detection

• Marketing insights

These tools only process data necessary to perform their functions and are contractually obligated to protect your information.

We do not allow third parties to use your data for their independent purposes.

4. Data Storage & Security Measures

We implement appropriate technical and organizational safeguards, including:

• Secure hosting environments

• SSL encryption

• Restricted access to customer data

• Regular security monitoring

Payment information is processed through secure, PCI-compliant payment gateways. MOHENA does not store full card details.

5. Data Sharing

We do not sell or rent your personal information.

Information may be shared only with:

• Payment processors

• Shipping partners

• IT service providers

• Legal authorities when required by law

All partners are required to maintain confidentiality and data protection standards.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve browsing experience

• Analyze traffic patterns

• Personalize content

You may disable cookies through your browser settings.

7. Your Data Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw marketing consent

To exercise these rights, contact us at: support@mohena.in 

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be reflected on this page with an updated effective date.

Contact Information

For privacy-related inquiries, contact:

Email: support@mohena.in

Website: www.mohena.in